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HELLO RENEWED · CUSTOMER CARE

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Clear answers about refurbished devices, delivery and support.

Our condition grades

Choose a device according to its visible cosmetic condition.

Fair

Visible scratches and signs of use. Small dents may be present on the casing.

Good

Light signs of use and fine scratches may be present on the casing.

Excellent

Corresponds to the supplier’s Excellent condition: a very well-kept appearance, with possible very slight marks under its grading criteria.

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