Warranty and after-sales support

The French legal guarantee of conformity

When a consumer buys from a professional seller, refurbished devices benefit from the legal guarantee of conformity for two years from delivery. It covers conformity defects under the applicable legal conditions; it is not insurance against every type of damage.

For second-hand or refurbished goods, a defect appearing within the first twelve months is presumed to have existed at delivery unless proved otherwise. After that period, the consumer must provide evidence that the defect existed at delivery to invoke this guarantee.

Report a problem

Contact GW Market with your order number, device model and a description of the issue. Photos or a video can help explain the situation. You may notify us of your claim without delay and without prior authorisation.

Conformity may be restored through repair or replacement under the conditions set by law. This must be free of charge, without major inconvenience and within a maximum of thirty days of the request. Other legal remedies, including a price reduction or termination of the contract when their conditions are met, remain available.

Before preparing a return

Contact us for the return address and arrangements. Back up your data where possible, then follow the instructions appropriate to the diagnosis. The French legal warranty against hidden defects also remains applicable under its own conditions.

This information outlines your main rights and does not restrict them. Read the official information on the legal guarantee of conformity.