Returns, withdrawal and refunds

Last updated: 11 November 2026.

Withdrawal

Consumers purchasing at a distance have fourteen days from receipt to notify us of withdrawal without giving a reason. For goods from one order delivered separately, the period starts when the last item is received. Email gwmarket62@gmail.com or write to GW Market — Guillaume Wilfart, 7 rue de Saint-Pol, 62810 Beaudricourt, France. No prior authorisation is needed to notify withdrawal.

Returning goods

Return the goods within fourteen days of notifying withdrawal to GW Market — Guillaume Wilfart, 7 rue de Saint-Pol, 62810 Beaudricourt, France. The buyer pays the direct return costs when changing their mind. This does not apply to remedies under a statutory guarantee, which are free of charge.

Pack the item protectively and include its accessories. Back up personal data and remove accounts and activation locks where possible. Original packaging is not an absolute condition for withdrawal. Liability for diminished value applies only to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to the law.

Refunds

We refund the relevant payments, including the original standard delivery charge, within fourteen days of notification. The extra cost of an express delivery service you chose is not refundable. For sales of goods, we may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first. We use the original payment method unless you expressly agree to another method without fees.

Faulty or incorrect items

Withdrawal and statutory guarantees are separate rights. Contact GW Market for faults, incorrect models or specifications that do not match the contract. This policy does not impose a blanket withdrawal exclusion on AirPods.

Model withdrawal form

To GW Market — Guillaume Wilfart, 7 rue de Saint-Pol, 62810 Beaudricourt, France, gwmarket62@gmail.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

• Product(s) and reference(s):
• Order number:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Date:
• Signature, only if submitting this form on paper:

Complete the relevant details and send this text by email or post. Any unambiguous statement of your decision to withdraw is also accepted; using this form is optional.